Billing & refunds

Merchant of Record: Paddle.com Market Limited processes payments, calculates/collects
VAT/GST where applicable, and pays out net amounts to the seller. Product supplier:
Aiteams / Wang Qiyuan (Beijing).

Cooling-off / refunds (software SaaS — fair & executable):
• If you cancel within 14 days of first paid charge AND have not materially used paid features
  (no more than one Annex IV export and no China filing draft generated on a paid plan), request
  a full refund via Paddle customer portal or billing@aiteams.ai — we will instruct Paddle to
  refund where policy allows.
• After material use, or after 14 days, refunds are pro-rated for unused whole months on annual
  plans at our discretion, minus Paddle non-recoverable fees.
• Chargebacks: contact us first; we provide webhook/audit evidence of entitlement.

Enterprise quoted contracts may supersede this page in a signed order form.

See also Paddle's buyer terms. This page is not legal/tax advice.